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Return policy
All Airsoft parts require professional installation, and the performance of parts can vary greatly depending on installation quality. We cannot provide returns or refunds for used parts unless there is a manufacturing defect. Any items with a manufacturing defect can be shipped back and fully refunded within 30 days of purchase. Brill Armory can provide a return shipping label free of charge or refund the customer for the cost of the shipping used in their initial order. In some cases, manufacturer authorization and/or a diagnosis of the part is required to confirm that the part in question is defective. Brill Armory can replace the product if it is in stock or refund the product depending on the customers preference.
If the product is defective and has a manufacturers warranty, it is usually required that the customer contact the manufacturer first before turning to Brill Armory for support. This is only because the manufacturer knows their own products best, and can best help the customer with any issues.
If a customer changes their mind about an order or no longer wants the parts they bought, they may return the parts within 30 days of purchase if the parts are brand new, never used, and in their original packaging. The initial cost of shipping the goods to the customer is not refunded. A 2.9% restocking fee will apply, and the customer will have to pay for return shipping, including any insurance. In cases where Brill Armory provides a shipping label, the return cost will be deducted from the refund. Brill Armory must receive the item to be eligible for a refund. Any opened parts may be subject to a restocking fee, which varies based on the state of original packaging and product use.
Brill Armory cannot accept returns for used parts or parts damaged from the end user.
If a customer needs a part to be returned with a more expensive shipping option than originally purchased in the initial order, the customer will need to pay the difference. Returns need to be authorized by Brill Armory and/or the manufacturer of the part. Returns without prior authorization will be refused and sent back.
Email details of your claim to info@brillarmory.com
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